Improving Customer Satisfaction, Loyalty, and Profit: An Integrated Measurement and Management System: 10 (J-B-UMBS Series)
by Matthew D. Johnson,Anders Gustafsson
ISBN 13: 9780787953102
Format: Illustrated (240 pages) Publisher: Jossey-Bass Published: 18 Jul 2000
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Involving Customers in New Service Development (Series on Technology Management)
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ISBN 13: 9781860946691
Format: Hardcover (332 pages) Publisher: Imperial College Press Published: 13 Oct 2006
Conjoint Measurement: Methods and Applications
ISBN 13: 9783540714033
Format: Hardcover (381 pages) Publisher: Springer Published: 19 Sep 2007
by Anders Gustafsson,Andreas Herrmann,Frank Huber
ISBN 13: 9783642090561
Format: Paperback (384 pages) Publisher: Springer Published: 15 Oct 2010
Die E-Commerce Studie: Richtungweisende Marktdaten, Praxiserfahrungen, Leitlinien für die strategische Umsetzung (Business Computing) (German Edition) (XBusiness Computing)
by Karsten Gareis,Andreas Herrmann,Frank Huber,Anders Gustafsson
ISBN 13: 9783322849687
Format: Paperback (256 pages) Publisher: Vieweg+Teubner Verlag Published: 31 Jul 2012